IT Guy to the Rescue

Oh wait, that's me. Again.

I'm trying to install a new version of a software program we use. I called the support line that we pay for, and they refused to help me. Refused. They sent me some stupid link to a set of instructions. But, excellent IT Guy that I am (not) actually managed to figure out what the problem was, and got it installed. Now, if only I knew the password to get in....