Surprised

In the mail for my office today, we received two ambiguous pieces of mail, both in relation to city functions - one for a small claims issue that I had no information about previously and the other for an elevator inspection. I called both offices, receiving voice mails for both. I left messages for the individuals to call me back, not really expecting a call back - these are city employees after all, and I've never had great luck with city employees. To my surprise, I received calls back from both individuals within two hours! And they were friendly and helpful! Wow!